FAQ (Frequently Asked Questions )
- Details
- Hits: 157
What does template rebranding mean?
Template rebranding means removing the XtraTheme logo and back link in the template. Developer level subscribers are given this right automatically while members with basic subscriptions can purchase the right to remove the logo and link via the user profile area.
Can I use the template on my site after my subscription runs out?
Yes. Membership to the template club entitles you to access our download area for the time period of your subscription but any template you have downloaded during that time is yours to use for as long as you like. The number of templates you are entitled to use on concurrent sites however does not change.
Can I upgrade my subscription?
It is possible to upgrade your subscription if you need to change the length or level of the subscription. Please contact us via the contact form for information on how to go about upgrading your subscription.
Do you limit the number of templates I can download?
During the term of your membership you can download as many templates as often as you like. For all basic memberships the number of domains you can use the templates on is limited by the type of subscription you subscribe to.
How can I contact Xtratheme for support?
We offer fast and thorough support options via our support forum and ticket system. If you have a query regarding your membership please use the contact form and supply paypal transaction, user id and email address details. We do not offer phone or live skype or messenger support.
Do you offer support via the contact form?
We only accept support requests via the support forum and ticket system. If you need to supply confidential information please create a support ticket.
Can I change the images in the template?
Everything in the template can be practically changed, removed or edited. Not all images you see on the demo sites are referenced via the template. Most of them are a part of the Joomla content or content from the slideshows.
Can I redistribute the templates after I join?
The membership fee entitles you to use these designs for your own use or on a clients site but not for re-selling or posting for download for free or otherwise.
What license are the designs released under?
These designs are released as a commercial product unless otherwise stated.
Can I remove the Xtratheme branding on the template?
Templates are not licensed to remove this link. You may upgrade your account to developer to remove the link, but for all basic memberships the link must stay.
Are you looking for designers to work at Xtratheme?
We are always on the look out for talented designers, coders and communicators. If you have a solid foundation in Joomla, html and css, a good handle on English and want to work in a creative environment then email us with details of your experience and folio and we'll chat.